1. Technical Support Channels
For all technical support queries related to your ongoing or completed projects, please use our official support channels:
- Email Support: Write to us at vividcodestudio@gmail.com. Response time is within 24-48 business hours.
- WhatsApp Support: Directly message our technical lead at +91 8881887741. Recommended for urgent production issues.
- Scheduled Consultations: Use our core website's contact form to schedule a technical architecture review.
2. Maintenance Terms
All software deliverables include a standard 30-day bug-fixing support window after deployment. Beyond this period, clients are encouraged to enter into an Annual Maintenance Contract (AMC) to ensure ongoing updates, security patches, and performance optimizations.
3. Response Time SLA
Our commitment to our clients includes defined response times for production-critical issues. We aim to acknowledge and initiate a response for all critical tickets within 6 business hours. Standard queries are processed in order of submission.
4. Support Scope
Our support covers fixes for technical bugs, security updates, and performance optimizations of the code delivered by ViViD Code Studio. Major feature additions or third-party platform changes (e.g., Google/Apple API updates) outside the original scope will be treated as additional work orders.
5. Contact Information
ViViD Code Studio operates globally from its headquarters in Bengaluru, India. For official correspondence, please use our registered business email: vividcodestudio@gmail.com.